Refunds
There are two reasons for refunds:
- Sometimes our site's shipping calculator can overestimate shipping for your order. If this happens, we will give you a refund for shipping overages. However, we usualy keep from 50 cents to a dollar for handling fees.
- If you want to make a return of an item(s). In this case you have to consider all of the following:
- Before sending the item(s) back you must contact us via e-mail and explain to us why you want to return the item(s).
- You have 5 day inspection period starting the day you receive the item. And you have an additional 5 days to send the item(s) back to us.
- Item(s) must be returned in the same condition as they left our facility.
- REMEMBER: BUYER PAYS SHIPPING BOTH WAYS FOR RETURNS.
Shipping
We ship items only to contries listed in our shipping program.
Please, note that shipping is NOT included in our item prices, and customers are responsible for their shipping costs. Choose your method of shipping with USPS at the appropriate point during the check out process. Once an item is added to the cart you can estimate your shipping prior to check out. Sometimes our shipping program overestimates shipping cost, so we will give a refund to you for shipping overages. (See above)
We begin to process your order immediately after it has been paid. However, please, check our home (main) page to make sure that we are not on a buying trip at the moment. If so, we will ship your order as soon as we return. We always post our news and return dates on the main (home) page in red print.
Insurance
Be advised that insurance is the only full proof method against loss or damage while the item is being shipped. Therefore insurance is always recommended especially for oversees orders. WE ARE NOT RESPONSIBLE FOR LOST OR DAMAGED ITEMS THAT HAVE NOT BEEN INSURED.
Note that our program does NOT count insurance costs automatically. So, in order to get insurance, you must contact us via e-mail BEFORE you buy item(s) and give us your address, and the list of the items you wish to buy. We will go to the post office and find out insurance cost for you.
We appreciate our customers opinion, so please email your comments or suggestions about our website at support@WarDogMilitaria.com
